Decagon CEO & Co-Founder, Jesse Zhang: Competing with Brett Taylor and Sierra: Who Wins the Customer Service Wa

Jesse Zhang is the Co-Founder and CEO @ Decagon, the conversational AI platform for customer experience. As one of the fastest growing companies in the valley, they have raised over $230M at a last round price of $1.5BN. Prior to Decagon, Jesse founded Lowkey (acquired by Niantic), studied CS at Harvard, and worked at places like Google, HRT, Citadel, and Intel.

AGENDA:

Olympiad Mathematician to Startup Founder

Selling to Niantic and What I Did Differently the Second Time

Why 90% of Founders Build Companies the Wrong Way

Scaling to $50M ARR in 15 Months

Is the AI Talent War Out of Hand: How To Compete with Meta Pay Packets

Why Remote Work is Total BS

Competitors in AI Customer Experience: Sierra, Intercom and more

AI Market Predictions

Embracing Stress and Winning Culture

Most Underrated AI Founder, Biggest Changed Opinion