20VC: How to Survive and Thrive in a World of OpenAI, Are LLMs Being Commoditised, Where Does the Value Lie; Infrastructure or Application Layer, How Apple Could Win in a World of AI, How Amazon Could Threaten OpenAI and Why Google Struggle with Des Traynor, Co-Founder @ Intercom
Posted on 15th November 2023 by Harry
Des Traynor is a Co-Founder of Intercom, and has built and led many teams within the company, including Product, Marketing, and Customer Support. Today Des leads all of Intercom’s R&D efforts, and parts of Intercom’s marketing.
In Today’s Episode with Des Traynor We Discuss:
1. From Consultancy to Founding a Unicorn:
What was the founding a-ha moment for Des and the team with Intercom?
Why does Des believe that most startup advice is BS and outdated in 5 years?
What does Des know now that he wishes he had known when he started?
2. LLMs: The World is Not Equal:
What does Des mean when he says the world of LLMs is not equal?
How do the different LLMs vary in quality, price and speciality?
Does Des agree with Alex @ Nabla, “the best companies in the future will work with many LLMs at the same time and switch between them for different things”?
To what extent does Des believe LLMs will be commoditized and it will be a race to the bottom?
Would Des be a buyer of OpenAI at a $90BN price? Why not?
3. How to Survive in a World of OpenAI:
What two simple questions will determine if Open AI will kill your existing business?
What 3 criteria will determine if there is a new business to be built on top of OpenAI?
What is the different between a thin layer on top of an LLM and a thick wrapper with real value?
Which traditional incumbents are most vulnerable? What should they do in this new world?
How long does it take for incumbents to really be impacted?
4. The Titans of Tech: Who Wins:
Why does Des believe that Apple could be a massive winner in the next wave of AI?
Why does Des believe that Google have not been impressive and failed to keep pace?
Why does Des think OpenAI should be wary of Amazon? What could they do to threaten them?
What opportunity does Facebook have here? How could Instagram and WhatsApp win?
5. Startup and Investing 101:
Why does Des believe that every founder should write a blog post per week?
Why does Des believe that most B2B marketing sucks? What makes great B2B marketing?
What are Des’ biggest lessons from the Hopin journey?
How has Des’ angel investing changed in the last year with the rise of AI?