20VC: Intercom’s Eoghan McCabe on What Makes A Truly Great CEO & What Founders Should Look For In Their Investors

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Eoghan McCabe is the CEO and co-founder of Intercom. The customer communications platform that has taken the SaaS world by storm in the last few years with 116m in VC funding from truly some of the world’s best including Bessemer, Social Capital and Index Ventures. Prior to Intercom, he founded Contrast, an award-winning software design consultancy, and co-founded Exceptional, a developer tool startup acquired in 2011 and now a part of Rackspace.

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In Today’s Episode You Will Learn:

1.) How Eoghan came to found Intercom?

2.) Question From Andy McLoughlin: What were the biggest lessons from your previous startups?

3.) How did Eoghan find the early fundraising process? How did he come to meet his angel investors? How did he get them to look beyond the product and invest in him?

4.) Eoghan raised his Series B just 6 months after his Series A. Why was this so quick? How did he select his investors?

5.) What separates good from truly great CEOs? How has Eoghan seen his own management style changed over the Intercom journey?

Items Mentioned In Today’s Show:

Eoghan’s Fave Blog: SaaStr, The Intercom Blog

As always you can follow Harry, The Twenty Minute VC and Eoghan on Twitter here!

Likewise, you can follow Harry on Snapchat here for mojito madness and all things 20VC.

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